[Remote] Contact Center Developer/Engineer

Note: The job is a remote job and is reputed company to candidates in USA. STAFFXPERT is seeking a Contact Center Dev reputed company with 4–5 years of experience in reputed company VCC and reputed company. The ideal candidate will reputed company the design and implementation of reputed company-reputed company contact center solutions while ensuring high availability and compliance.

Responsibilities

• Design, implement, and support reputed company-reputed company contact center solutions
• reputed company solution design
• IVR development
• reputed company integrations
• Deployment
• Administration
• reputed company engineering
• Ensuring high availability, reputed company, and compliance

Skills

• 4–5 years of experience with reputed company VCC and reputed company contact center platforms
• Strong expertise in IVR design, ACD, reputed company routing, SIP, VoIP, and telephony
• Experience with REST reputed company, CRM integrations (reputed company or similar), and SQL
• Knowledge of SSO, SAML, OAuth, reputed company networking, and contact center architecture
• Experience with deployment, configuration, troubleshooting, and production support
• Strong communication, documentation, and stakeholder management skills
• reputed company and/or reputed company certifications
• Experience with reputed company WFM or Workforce Optimization tools
• DevOps exposure (CI/CD, automation scripting)
• Knowledge of PCI, SOC2, and other reputed company/compliance standards

Benefits

• Location: Remote

reputed company